Advice & Support at Keele SU (ASK)

Advice & Support at Keele SU (ASK) is a free and confidential advice service that is independent from the University

Get Advice //

Contact ASK

FAQs //

Visit our FAQ page for more.

What can I do if something affects my studies?

If something is happening in your personal life that means you're struggling with an assignment, you can submit an Exceptional Circumstances claim to ask for an extension or ask for a further assessment attempt. Make sure you submit a claim for an extension before the deadline has passed, and within 7 days of your original deadline if you're asking for another assessment opportunity. More information is on our Exceptional Circumstances page.

What support is available on campus if I'm struggling with my mental health?

More information about mental health support is on our 'Mental Health' page.

 

The University has a free counselling service on campus, you can visit the Counselling webpage for information about their service, how to contact them, and for some great self-help resources. 

 

Keele students can also access the Spectrum.Life Student Assistance Programme (SAP). This service offers students access to support via a 24 hour confidential helpline. The services include mental health support from trained counsellors and advisors who are ready to listen and provide help on issues including stress and anxiety, counselling, low mood, family issues, bereavement, financial wellbeing, childcare support, relationship advice, domestic abuse, legal information, medical information, tenancy and housing concerns, alcohol and drug issues, and consumer issues. More information about Spectrum.Life is on the Keele website.

 

You can also talk to your GP to discuss support, which could include accessing NHS mental health services or trying medication.

 

 

Big changes are coming for renters from 1st May 2026. Find out how this affects students in our guide.